Shipping and return policy
Article 1: Overview
This policy applies to all Arylic Frames products sold by HOT SWAPS LLC (the “Company”). We are committed to providing clear and fair shipping and return services to our customers.

Article 2: Transport policy
1.
Order processing time: All orders will be processed within 1-3 business days after confirmation of payment.
2.
Shipping time: Standard shipping usually takes 5-10 business days. Express shipping options can be selected at checkout and additional charges may apply.
3.
Shipping costs: All orders over $50 will have free standard shipping. For orders under $50, a shipping fee of $5.99 will be charged.
4.
International shipping: We provide international shipping services, freight rates and times will vary depending on the destination and selected service.
5.
Shipping tracking: Each order is provided with a shipping tracking number and customers can track the status of their order on our website.

Article 3: Return Policy
1.
Return period: Customers can apply for a return within 30 days from the date of receipt of the product.
2.
Return conditions: The returned goods must be unused and in good condition.
3.
Return process: Customers need to contact us at aboutus@swapdcrinc.com to apply for a return number.
4.
Return freight: Unless due to product defect or wrong shipment, return freight is borne by the customer.
5.
Refund: We will process the refund within 5 working days after the returned goods are confirmed to be eligible for return.

Article 4: Damaged or wrong goods
1.
Reporting Time: If you receive damaged or incorrect goods, please contact us within 48 hours of receipt.
2.
Replacement: We will replace damaged or faulty items free of charge.
3.
Refund: If the customer chooses a refund instead of a replacement, we will follow the refund procedure in Article 3.

Article 5: Out of stock goods
1.
Notification: If the item in the order is out of stock, we will notify the customer by email.
2.
Replacement options: Customers can choose to wait for the product to be replenished or replace another product.
3.
Refund: If the customer does not wish to wait or replace, we will provide a full refund.

Article 6: Order cancellation
1.
Cancellation Time: Once an order has been shipped, it cannot be cancelled.
2.
Cancellation Process: To cancel your order, please contact us at aboutus@swapdcrinc.com before delivery.

Article 7: Price changes
1.
Price protection: Within 7 days of the order, if the price of the product drops, customers can contact us to request a refund of the difference.
2.
Notice of Price changes: We reserve the right to adjust prices at any time and will update the latest prices on the website.

Article 8: Promotional activities
1.
Promo Code: Promo code must be used at checkout and will not be valid if overdue.
2.
Promotional restrictions: Only one promo code can be used per order, and some items may not participate in the promotion.

Article 9: Gift cards and coupons
1.
Expiration date: The expiration date of gift cards and coupons will be clearly marked on the card.
2.
Rules of Use: Gift cards and coupons are not redeemable for cash and must be used within the validity period.

Article 10: Account information
1.
Account Security: Customers are responsible for protecting the security of their accounts.
2.
Information update: If personal information is changed, the customer should update the account information in time.

Article 11: Privacy Policy
1.
Information Collection: We collect personal information necessary to process orders and provide services.
2.
Information protection: We are committed to protecting our customers’ personal information from unauthorized access.

Article 12: Legal liability
1.
Disclaimer: The Company is not responsible for any indirect, special or incidental damages arising from the use of the Website or products.
2.
Application of Law: This policy is governed by the laws of the State of California.

Article 13: Policy changes
1.
Notice of Changes: We reserve the right to update this policy at any time and will post the latest version on this website.
2.
Acceptance Policy: Continued use of the Site and Services constitutes your acceptance of the updated Policy.

Article 14: Contact information
If you have any questions or need help, please contact us at:

  • Email: aboutus@swapdcrinc.com
  • Address: 3153 SONATA CIR STOCKTON, CA 95212 USA

Article 15: Right of final interpretation
The final interpretation of this policy is vested in HOT SWAPS LLC.